General Manager - 4* Hotel - Lagos

Title	General Manager - 4* Hotel - Lagos
Date Job was Created by Recruiter	17 Dec 2010
Location	Lagos, Nigeria
Contract Type	Permanent Full time
Salary	US$3-4k
Benefits:	Monthly bonus

Description:

What To Look For
• People who are commercially astute.
• People who know how to build robust and enduring clients relationships.
• People committed to quality and high professional standards.
• People who embody their values.
• People who bring out the potential in others.
• People who demonstrate strength of character

Key Personality Criteria:
• Must be a versatile and resourceful person who has explored living outside of home country and is keen to live and work in Nigeria for an initial period of no less than 3years.

• Must be a people person that can effectively support hotel marketing push by interfacing brilliantly with existing and prospective clients alike with the aim of enhancing hotel market share.

• Must be commercially oriented with qualitative experience within a sales driven, high volume, customer focused business

• Must have proven track record of financial achievement within a highly competitive multi-million pound business, in particular, maximising revenue across a number of income streams.

• Must be an inspirational leader who thrives in a team-orientated environment and can demonstrate a creative mind with the ability to develop and manage the expectations of large teams.

• Must have the skills to champion the highest levels of member care and customer service in the hotel

• Must have an outgoing and outspoken personality

Responsibilities

Operational Functions:
• S/He would be in charge of the everyday workings of the hotel, including not only the personnel but also the practical services that directly affect the customers.

• S/He will be expected to improve profitability by maximising all income streams across board.

• S/he will be responsible for delivering exceptional service levels, enhancing brand standards and highly visible member engagement.

• S/He will provide monitoring training and plan work schedules.

• S/He will address customer complaints if these cannot be handled properly by employees as well as handle customer greeting, especially in the case of important figures.

• In the instances of special events, conferences or business meetings being held at the hotel, GM must ensure that things run smoothly and that supplies and security are in place.

• If there is work being done at the hotel, such as maintenance or renovations, s/he would be expected to supervise the work and ensure that both the services and the property are not damaged in the process. The same is true of addressing technical problems, both related to computers or to inner workings of the hotel.

• Any other obligation as specified by the management.

Leadership
• Conducting team’s strategic planning process to refine the hotel’s mission, vision and values and assess its current state.
• Finalizing objectives and plans for the team and ensuring that they are met.
• Acting as the primary management interface, holding managers responsible for their specific goals, responsibilities and behaviour.
• Working with the management to review and commit to the services that will serve as the hotel’s core and specialty services.
• Evaluating and overseeing business expansion opportunities.
• Assisting direct report with setting and meeting their goals

Marketing/Sales
• Managing strategic vendor relations and vendor contracts.
• Developing and gaining buy-in to the hotel’s market for positioning, messaging and annual marketing plan and assisting those assigned to implement it as needed.
• Developing alliances with 3rd parties.
• Approving the team’s calendar of events.
• Reviewing the sales pipeline, helping refine the sales process and assisting in closing engagements, as needed (i.e. presentations)
• Reviewing all prospective clients to ensure good fit and acceptable clients

• Reviewing and approving proposals to clients.

Human Resources
• Approving all new team position descriptions, new hires, promotions and any disciplinary action, including firing of employees.
• Reviewing and approving annual performance reviews before they are delivered to team members.
• Reviewing and approving career roadmaps and compensation plans for his/her assigned staff.
• Participating in the recruiting process for managers and other candidates, as required.


Qualifications:
• Minimum level of tertiary institution qualification
• Relevant professional certification an advantage
• Minimum of 10 years of experience overseeing operations and managing teams and/or sales within a 4-star hotel.
• Excellent written and verbal communication skills.
• Excellent understanding, comprehension and ability to articulate various business processes
• Strong leadership, project management and team building skills.
• Ideal candidates will currently be functioning as a GM in a recognized hotel.

Package
• USD 3,000 – 4,000 gross monthly
• USD1,000 bonus monthly, if effectively contributing to marketing push
• Official car and driver
• Medical insurance

APPLY ONLINE HERE